Privacy Policy

This Privacy Policy explains how Wavelength Therapies ("we," "I," "Emily Marie Parolin," or "the practice") collects, uses, and protects your personal information when you visit wavelengththerapies.com or book a coaching session.

I take this seriously. The shorter version is: I collect very little, I keep it secure, and I never sell or share your information for marketing purposes.

The longer version is below.

The website uses two analytics tools that help me understand how visitors use the site:

Google Analytics 4 records anonymous information about your visit — which pages you viewed, how long you stayed, the general region you visited from (based on your IP address, not your specific location), and the device and browser you used. This data is processed by Google in accordance with their privacy practices.

Microsoft Clarity records anonymous session interactions — mouse movements, clicks, and scrolling — to help me understand how people experience the site. Form fields and any text you type are masked by default and never visible in the recordings. Clarity sessions are processed by Microsoft in accordance with their privacy practices.

Both tools set cookies on your browser. You can clear or block these cookies at any time through your browser settings. Doing so won't affect your ability to use the site.

I do not use any advertising trackers or social media pixels.

When you book through Calendly (my scheduling platform), I collect:

• Your name and contact information (email and/or phone)
• Basic information you choose to share about why you're booking
• I do not collect payment information through the booking platform; payment is handled separately.

Your booking information is stored in Calendly, a US-based scheduling platform. Calendly is subject to US privacy law and applicable cross-border data transfer frameworks. You can read more about how Calendly handles data at calendly.com/privacy. If you have concerns about cross-border data storage, please reach out before booking and we can arrange an alternative.

If you write to me at emily@wavelengththerapies.com, I'll see your name, email address, and whatever you choose to share in your message. I keep correspondence on Google Workspace.

I use this information only to:

• Run sessions and follow up on our work together
• Schedule, reschedule, and communicate about appointments
• Process payments
• Improve the website and the experience of finding me
• Comply with my legal and professional obligations

I do not use your information to send marketing emails unless you've specifically opted in to a mailing list. I don't run paid ads or share data with advertising networks.

• Website analytics: Google Analytics retains visit-level data for 14 months; Microsoft Clarity retains session recordings for 30 days.
• Booking and session information: I keep this for seven years from your last session, in line with standard Ontario record-keeping practice.
• Email correspondence: I keep for as long as it's relevant to our work, then archive or delete.

I work with a small number of service providers who help me run the practice:

• Calendly (calendly.com) — booking and scheduling
• Payment processor — payment is arranged separately at the time of booking; specific processor details are provided at that time.
• Google — email (Google Workspace), website analytics (Google Analytics)
• Microsoft — website session analytics (Microsoft Clarity)

These companies are bound by their own privacy practices and applicable law. I do not sell, rent, or share your information with anyone for marketing purposes.

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Ask what personal information I hold about you
• Request a copy
• Correct anything that's inaccurate
• Withdraw consent and ask me to delete it (with some exceptions where I'm required to keep records)

To exercise any of these rights, email me at emily@wavelengththerapies.com. I'll respond within 30 days.

If you believe I've handled your information improperly, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

This practice is for adults. The website is not directed at anyone under 18 and I don't knowingly collect information from minors.

If I update this policy, I'll change the date at the top and post the updated version here. For significant changes, I'll do my best to give existing clients direct notice.

For any privacy question, write to:

Emily Marie Parolin
emily@wavelengththerapies.com
(437) 967-2228