Terms of Service

Thank you for considering working with me. These terms explain what to expect when you book a session or use this website. They're written to be readable, not to be impressive. If anything's unclear, ask me.

Wavelength Therapies is a coaching practice based in Ontario, Canada. I offer one-on-one coaching for adults navigating burnout, overwhelm, and life transitions. Sessions take place online (across Ontario) or in person (in the GTA).

Coaching is not therapy. It is not psychotherapy. It is not medical or psychological treatment. It is not a substitute for any kind of regulated mental health care.

If you are currently experiencing a mental health condition that requires diagnosis or treatment, coaching is not the right starting point — please reach out to a Registered Psychotherapist, psychologist, family doctor, or another regulated mental health professional. I'm happy to help you think about what kind of support might fit, and I can suggest directions, but I cannot provide regulated mental health services.

If you are in immediate danger or thinking about hurting yourself or someone else, please reach out to one of these resources right now:

• 9-8-8 — Suicide Crisis Helpline (Canada): call or text 988, anytime
• 911: for any immediate emergency
• Distress Centres of Greater Toronto: 416-408-4357
• ConnexOntario (mental health and addictions information): 1-866-531-2600

Please do not wait to book a relief call with me if you are in crisis. My practice is not equipped to provide emergency or crisis support.

• A free 15-minute relief call is offered to anyone considering working together. There is no charge and no obligation.
• Sessions are $200 CAD + HST per 50 minutes. Payment instructions are provided when your session is booked.
• HST applies to all sessions.
• I do not work with insurance providers. Coaching is not eligible for reimbursement under any extended health benefit I'm aware of.

• You can reschedule or cancel a session up to 24 hours before the scheduled start time with no charge.
• Cancellations or no-shows within 24 hours of the session are charged the full session fee.
• If I need to reschedule, I'll do my best to give you as much notice as possible. You'll have the option to reschedule or receive a refund.

What we discuss is confidential. I do not share what you tell me with anyone else, with these specific exceptions:

• Risk of harm to self or others: if I have reasonable concern that you may seriously harm yourself or another person, I may contact emergency services or appropriate supports.
• Abuse of a minor: I am legally required to report suspected abuse or neglect of a child to the Children's Aid Society.
• Court order: if compelled by a court order, I may have to share information.

These exceptions are rare. If they come up, I will tell you when I can.

• Sessions are collaborative — you bring what's on your mind, and we explore it together. I'll ask questions, share observations, and sometimes offer practices to try.
• I do not diagnose, prescribe, or provide medical advice.
• I will tell you honestly if I think something is outside my scope, and I'll help you think about who else might be a better fit.
• You're free to stop working with me at any time, for any reason. You don't need to explain.

• The content on this website is for informational purposes. It is not professional advice.
• You are welcome to read, share, and reference the content. Please don't republish substantial portions of the writing or the images of me without permission.
• The website uses cookies and analytics tools to understand how visitors use the site. See the Privacy Policy for details.

I do my work with care, but I can't guarantee any specific outcome. To the extent permitted by Ontario law, my liability for anything related to coaching sessions or use of this website is limited to the fees you've paid me in the past 12 months.

I am not liable for anything you do or don't do as a result of our conversations. The decisions you make in your life remain yours.

These terms are governed by the laws of Ontario, Canada. Any dispute is to be resolved in the courts of Ontario.

If I update these terms, I'll change the date at the top and post the new version here. If you've already booked sessions, the terms in effect at the time of your booking apply.

Questions, concerns, anything that doesn't sit right — please reach out:

Emily Marie Parolin
emily@wavelengththerapies.com
(437) 967-2228